Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Estimated delivery time is 2–5 working days inside Dhaka and 3–7 working days outside Dhaka.
Go to etouchbd.com
Click on My Account at the top of the page
Select Register / Create Account
Enter your name, email address, and password
Click Register
You can change your shipping address by following these steps:
Log in to your etouchbd.com account
Go to My Account → Addresses
Edit or add a new Shipping Address
Save the changes
🔔 Important:
Shipping address can only be changed before the order is shipped.
If your order is already confirmed or shipped, please contact our customer support immediately via WhatsApp or phone for assistance.
You can track your order status in the following ways:
Log in to your etouchbd.com account
Go to My Account → Orders
Click on the order you want to track to view its current status
📦 After shipment:
Once your order is shipped, we will send the tracking information via SMS or WhatsApp.
You can use the tracking number to monitor your delivery progress.
No. etouchbd.com does not store or save your credit or debit card information.
All card payments are processed through secure, encrypted payment gateways. Your card details are entered directly into the payment provider’s system and are never accessible or stored by us.
🔒 Your payment security is our top priority.
No, etouchbd.com does not charge any additional sales tax on your orders.
All prices displayed on the website are final prices, inclusive of any applicable fees.
You will only pay the amount shown at checkout.
Currently, etouchbd.com ships only within Bangladesh.
We deliver to all districts and upazilas in Bangladesh.
Delivery times may vary depending on your location:
Dhaka: 2–5 working days
Outside Dhaka: 3–7 working days
Not always.
If you order multiple items, they may be shipped in separate packages depending on:
Product availability
Size and weight of the items
Warehouse location
You will receive tracking information for each package once they are shipped, so you can monitor the delivery of all your items.
If you need to swap an item
What is your returns policy?
At etouchbd.com, we strive to ensure you are completely satisfied with your purchase.
Return Guidelines:
All returns must be requested within the return period mentioned on the product page.
After receiving your order, you must make a full unboxing video at home.
If the product is damaged, defective, or incorrect, send the unboxing video as proof to our support team.
Returns without video proof will not be accepted.
Refunds or replacements are processed according to our Return & Refund Policy.
🔔 Important:
Keep the invoice and original packaging for all returns.
Certain products may be non-returnable (e.g., perishable items, opened electronics); check the product page for details.
We apologize for the inconvenience. Please follow these steps:
Do not discard the package or use the product.
Make a full unboxing video showing the item you received.
Contact our customer support team immediately via WhatsApp, phone, or email.
Send the unboxing video along with your order details.
Once we verify the issue, we will:
Arrange a replacement of the correct item or
Process a refund, depending on your preference.
⚠️ Note: Claims without a video proof cannot be processed.
We’re sorry your order arrived in a damaged condition. Please follow these steps to get a replacement or refund:
Do not use or discard the item.
Record a full unboxing video showing the damage clearly.
Contact our customer support team immediately via WhatsApp, phone, or email.
Provide your order details and share the unboxing video.
Once verified, we will:
Replace the damaged item with a new one or
Process a full refund, depending on your preference.
⚠️ Important: Returns or claims without a video proof cannot be processed.
- Our team is committed to resolving the issue as quickly as possible.
Once your return request is approved by our support team, you will receive:
Return authorization confirmation
Return shipping address and instructions
Important:
Do not send any items before receiving authorization.
Include your invoice, order details, and original packaging with the return.
All returns must follow the instructions provided by our customer support team to ensure your refund or replacement is processed smoothly.
You can reach etouchbd.com customer support through multiple channels:
WhatsApp: Send a message to 01735516749 for quick assistance.
Phone: Call us at 01735516749 during support hours.
Email: Write to etouchbd.com.Gmail.com with your order details and query.
Support Hours: 10:00 AM – 9:00 PM (Daily)
💡 Tip: For faster resolution, always provide your order number, product details, and any relevant photos or videos.
If you accidentally entered the wrong shipping address, follow these steps immediately:
Log in to your etouchbd.com account and check the order details.
If the order has not been shipped, you can edit the shipping address in My Account → Addresses.
If the order has already been confirmed or shipped, contact our customer support team immediately via WhatsApp, phone, or email.
⚠️ Important:
Address changes are only possible before shipment.
Once shipped, we cannot guarantee delivery to the corrected address, but our support team will assist you in finding the best solution.
Act quickly to ensure your order is delivered correctly.
Before shipment: Yes, contact our support team immediately.
After shipment: No, orders cannot be changed or canceled. You can only follow the return process if eligible.
Yes, pre-ordering may be available for some sold-out items:
Check the product page — if pre-order is available, you will see an option to reserve the item.
You may need to make a partial or full advance payment (300৳) to secure your pre-order.
Delivery will occur once the product is back in stock, and we will notify you via email or WhatsApp.
⚠️ Note: Pre-orders are subject to availability, and delivery dates are estimated.